PRODUCT CARE

Please treat our pieces with tender love and care! Just like how we do here at  ALEXA & KARA. 

 

CLUTCHES

Our clutches require tender loving care! The ladies who made them took a lot of time perfecting these pieces so let’s not put their efforts to waste!  

Here are some tips on how to use our clutches for years to come. 

  1. Avoid overstuffing. The best way to maintain the shape of our clutches is to avoid overstuffing. Overstuffing will strain the stitching and edges of the bag which will weaken the stitches and increase the aging process of the bag. 
  2. Do not put sharp items in the clutch as this may risk tearing of bag.
  3. Avoid direct contact with water and perfume.  
  4. Avoid contact with makeup so it looks vibrant just like new for longer. 
  5. Store carefully. We recommend storing them in the protective pouch provided.
  6. Store in a cool and dry place.

 

 

FASHION JEWELLERY

To increase the longevity, these are some of our top tips and best practices! 

  1. Keep it as dry as possible. This means minimizing contact with perfume, water, sweat, lotions, salt water, chlorine and so on. 
  2. Store carefully, avoid cluttering many pairs together. 
  3. Store in a cool and dry place, away from direct long term sun exposure or humidity, especially steamy bathrooms.
  4. Avoid wearing it in showers or to sleep.
  5. Avoid harsh chemicals or soap.
  6. Wipe & clean with soft cloth.
  7. Handle with care. Dropping or heavy use of our pieces can cause wear & tear to appear faster, including loss of stones, diamanté, discolouration, dullness. These will not be considered as faulty.

 

Common FAQ 

Discolouration, dullness, tarnish, rust

Our fashion jewellery pieces (earrings, bracelets etc) contain metal, alloy, copper, cubic zirconia, stainless steel, brass, among many other materials and will tarnish with time. This is the nature of the pieces due to its fragility and will not be considered as faulty. Avoiding contact with hairsprays, perfumes, water, sweat, steam etc will really help increase the longevity of the item.

 

Loss of diamanté, stones and other parts of the item

Careless handling resulting in loss of any parts of the item will not be considered as faulty. Please handle with care, avoid dropping it especially on hard surfaces or careless tossing and practise the tips stated above. 

 

Back pin & clasp

The wear of the earrings will not be affected if the back pin is bent. It can be bent back easily due to the nature of the metal, silver or gold coated regardless. The plastic surrounding the back clasp is used to protect the earrings during transportation. Break off the plastic for ease of use and wear. If you choose to leave it on, wear won’t be affected but it might get uncomfortable! 

 

TWILLY SCARVES (Coming soon!)

Our twilly scarves are delicate. Please read the care instructions & top tips listed:

  1. Iron at a low heat setting.
  2. Wash in cool water.
  3. Avoid long term direct sunlight to reduce colour fading.
  4. Be gentle! Do not tug or pull with force.
  5. Avoid contact with makeup so it looks vibrant just like new for longer. 

 

Do you have any tips and tricks of your own? We’d love to know!

Share them with us on our Instagram or drop us a message at contact@alexaandkara.com .

 

ALEXA & KARA