TERMS & CONDITIONS

Use of our website will be regarded as acceptance of our terms and conditions.

 

SHOPPING POLICY

We reserve the right to reject an order. You will be notified within 7 business days with the reason of rejection and money will be refunded. 

We are not responsible for any import duties, taxes, customs fees or extra charges incurred by the region or country you are shipping to. 

We cannot guarantee your order will arrive within this time frame as this is out of our control, especially during peak seasons or public holidays, or if parcels have been held by customs in your region/country.

Please refer to our Orders & Shipping page for more information.

 

PRICING

Price is set at New Zealand dollar by default. Due to exchange rate fluctuations, the amount charged on your credit cards may differ from the price listed on our website. Rates charged to your card are converted at the time of purchase based on the exchange rate of the day and is beyond our control as we do not determine it. 

We reserve the right to amend our pricing at any time. We reserve the right to reject the order and refund the sale in the unlikely event that our prices were set incorrectly due to website glitches and order has been placed. 

 

ITEMS SOLD OUT

We try our best to manage our stock levels so that everyone gets to have one! If an item you’re after has sold out,  please contact our customer care team at customercare@alexaandkara.com for enquiries regarding next restock. Some items are curated over travels or handmade and there may be no restocks available. We recommend that you make your purchase once you see something you fancy! We love it and know you will too!

In the unlikely event that an item you purchased has run out, we will process a refund as quickly as possible. 

 

ORDERS & SHIPPING ESTIMATED DELIVERY TIME FRAME

Please refer to Orders & Shipping page.

 

RETURNS POLICY & EXCHANGES

Please refer to Returns & Exchanges page.

 

PRIVACY POLICY

Please refer to our Privacy Policy page.

 

CHANGES TO TERMS & CONDITIONS

We reserve the right to modify the terms and conditions at any time. Please review regularly. Continued use of this website and its services will be regarded as acceptance of our terms and conditions.

 

FEEDBACK & SUGGESTIONS

We’d love to hear from you and welcome any feedback be it positive or constructive! Please refer to our contact page.

 

COPYRIGHT

All images, photographs and texts on this website either belong to ALEXA & KARA or stock photos extracted from sites like Unsplashed with grants for irrevocable, nonexclusive, worldwide copyright license to download, copy, modify, distribute, perform. You are permitted to share the photos on this site, without modifying. 

 

ALEXA & KARA